PROBLEM: There are white lines or streaks in the scan image. If abnormal image appearance seems to be application-dependent, try scanning with auto-detection disabled. PROBLEM: The scanned image is abnormal in some applications.ĬAUSE: A function not supported by the application was used.SOLUTION: Some applications do not support functions such as auto-detection of page size, so scanning with such applications will product abnormal scanned images. SOLUTION: When a page has text or photos extending to its edges, turn the detection function off or scan that page individually. PROBLEM: The scanned image is abnormal for certain documents.ĬAUSE: A detection function such as border removal is enabled when scanning a document that includes text or photos extending to the edge of the paper (the scanner cannot accurately process the edges of documents). If lines still appear on the image even after you clean the scanning glass and rollers, the scanning glass inside the scanner may be scratched and would require service. SOLUTION: Clean the scanning glass and rollers. PROBLEM: Lines, smudges, or dirt appear on the scanned image.ĬAUSE: The scanning glass or rollers inside the scanner are dirty. SOLUTION: Slide the document guides to fit the width of your document. (skew)ĬAUSE: The document has been fed at an angle. (2) Adjust the margin setting in a single direction. Or, the loaded document has shifted out of position.
PROBLEM: A black margin appears around the scanned document.ĬAUSE: A document smaller than the preset paper size has been scanned. SOLUTION: Photocopy the document, and scan the copy. SOLUTION: Increase the Brightness setting. PROBLEM: Text or images from the back side of your document appear in the scanned image. SOLUTION: If the image is too dark, set a higher brightness setting, or if the image is too faint, set a lower brightness setting. PROBLEM: The scanned image is too dark (or faint).ĬAUSE: The setting is not set to an appropriate value. If the scanned images do not appear as expected, one or more ISIS/TWAIN driver settings may be incorrect, or your application may not support certain scanner functions.